Innovation

Applying for life insurance can be a time-consuming experience that prevents some people from getting the coverage they need. New York Life is working to change that. Through our new agreement with Epic, a leading comprehensive health records system, New York Life will become the first life insurance company in the U.S to have the ability to directly access electronic health records. This innovative and industry-leading partnership improves the consumer experience and underwriting process for New York Life customers and eases the administrative burden for healthcare providers on Epic’s platform.

As Alex Cook, senior vice president and head of Retail Life explains, this partnership can make getting coverage easier and faster: “The length of time it takes to complete the life insurance application process can discourage people from getting the life insurance they need to protect their loved ones. As we transition to a digital model for retrieving health records with consumer consent, we will significantly reduce application processing time, ease the process for new clients and deliver a better experience for our customers.”

“This is another step forward in New York Life’s strategy to make life insurance more accessible and easier to understand and purchase. Every investment we make to improve the process for purchasing life insurance will help streamline consumers’ ability to meet their coverage needs,” adds Cook.

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