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Important updates to our policy requirements

A contemplative (but not depressing) image of someone admiring a memory candle or people hugging during the holidays

Enhanced claim inquiries for greater accuracy

As the insurance business continues to evolve, the integrity of our claims process remains a top priority for our organization. To ensure we are providing the highest level of service and accuracy, New York Life Group Benefit Solutions is implementing key updates to the Term Life, Group Accidental Death & Dismemberment (AD&D), Disability, and BTA Supplemental Information pages of our policies.

 

Strengthening claims accuracy with essential data

Currently, certain critical data points, such as social security numbers (SSNs) and dates of birth, are not required for claim acknowledgment and initiation. This gap can lead to an influx of erroneous claims and inaccurate data processing, ultimately hindering our ability to serve our clients effectively. By instituting clearer requirements for claim submissions, we aim to streamline our processes, reduce administrative burdens, and enhance the overall experience for brokers and clients alike. 

 

What’s changing?

Effective immediately, we will be updating our certificate and policy documentation to clearly state that the following data points are mandatory for claim acknowledgment and filing: 

  • Social Security Number (SSN) 
  • Date of Birth 

This adjustment is designed to foster greater accuracy in our claims processing and to ensure that we have the necessary information to validate claims efficiently. 

 

Moving forward 

We’ll apply a supplemental form to existing and new business policies. We believe this proactive step will not only enhance the integrity of our claims process but also support our commitment to transparency and accountability in all our operations. By ensuring that essential data is collected at the onset, we can significantly reduce the likelihood of erroneous claims and streamline the overall claims experience for all parties involved. 

 

Communication and support

We understand that these changes may prompt questions. For any further inquiries, please don’t hesitate to reach out to your dedicated account representative. Together, we can ensure that our claims process is both robust and efficient.