New York Life hires Orla Nixon as Head of Group Benefit Solutions Claim Operations.

New York Life  |  April 15, 2024

NEW YORK - New York Life Group Benefit Solutions (GBS) today announced the appointment of Orla Nixon, a leader with nearly three decades of claim operations experience, as Vice President, Head of Claim Operations. In this role, Ms. Nixon will lead GBS Claim Operations, responsible for overseeing claims strategy, optimizing operations, and ensuring excellence in service delivery for group disability, life, waiver and voluntary benefit claims. She will report to Scott Berlin, Senior Vice President of New York Life’s Group Insurance Businesses.

"We are excited to welcome Orla to New York Life Group Benefit Solutions," said Berlin. "Her experience strengthening claim operations through a customer-focused lens makes her the ideal candidate to lead the team as we continually drive to elevate our customers’ experience. We look forward to the impact she will undoubtedly make."

Throughout her career, Ms. Nixon has overseen short-term disability, long-term disability, absence management, life, and waiver claim operations. She has also led clinical, vocational, quality, and compliance teams. Her most recent role was Assistant Vice President, Group Benefits Claims, Long-Term Disability at The Hartford. Prior, she served as Senior Director of Claims at Aetna before its acquisition by The Hartford.

"I am thrilled to join the team at New York Life Group Benefit Solutions,” said Ms. Nixon. “Every claim decision directly impacts peoples’ lives. That’s why I’m eager to contribute my expertise, reinforcing our commitment to service excellence and honoring New York Life’s enduring legacy of 'being here for good.’”

Ms. Nixon is a Fellow at the Life Office Management Association and at the International Claim Association.

Ms. Nixon succeeds Pete Sailor who is rejoining New York Life’s Office of the General Counsel where he will continue to serve as an advisor to the GBS executive team.