New York Life Group Benefit Solutions (NYL GBS) values our relationships with our customers and wants to help provide you with the best opportunities for overall success.
Our programs give you the tools and information that you need to help you be healthy, feel secure, and prepare for life changes. Once you are enrolled, the programs1 below may be included with your policy.
Emotional support for you and your family members at no additional cost. In person or virtual counseling sessions, well-being coaching, family care services and access to online resources including podcasts, videos and webinars.
Contact Info: Employee Assistance and Wellness Support 24/7
Phone: (800) 344-9752
Website: guidanceresources.com
Registration Web ID: NYLGBS
Learn more about Employee Assistance & Wellness Support:
Professional, unlimited support for all types of pressing financial, legal, or estate issues; includes law consultations, tax consultations, credit and tax questions and much more. Assistance includes identity theft and fraud resolution services, online tools for state-specific wills as well as other important legal documents.
Contact Info: Financial, Legal, & Estate Support
Phone: (800) 344-9752
Website: guidanceresources.com
Registration Web ID: NYLGBS
Learn more about Financial, Legal & Estate Support:
Trained health care administrative experts and registered nurses who will partner with you to effectively navigate your health care plan <and provide support for your health care questions and concerns.
Contact Info: Health Care Support
Phone: (800) 336-2150
Learn more about Health Care Support:
Provides pre-trip planning, assistance while traveling, and unlimited medical evacuation and repatriation benefits when traveling 100 miles or more from home.
For assistance anywhere in the world, call 888.226.4567 (U.S. and Canada) or 202.331.7635. Please indicate that you are a member of the NYL GBS Secure Travel program and group #57.
Learn more about Secure Travel:
An interest-bearing account for beneficiary payments of $5,000 or more through NYL GBS life and Accidental Death and Dismemberment (AD&D) insurance policies. Beneficiaries also have access to Employee Assistance & Wellness Support and Financial, Legal & Estate Support programs.
Learn more about Survivor Assurance:
Navigating the grief process can be difficult, and that’s why New York Life Group Benefit Solutions is committed to helping families when they need us most. If you are coping with the loss of a loved one, please visit our Survivor Support Services on nyl.com/life, which may help ease the burden.
In addition to these programs, NYL GBS Disability customers can visit nyl.com/workwellness for information on how to submit a disability claim, what to expect when you are on a disability and when you are returning to work, general information on family medical leave, and tips for managing your particular health condition at work.
1These programs are NOT insurance and do not provide reimbursement for financial losses. Some restrictions may apply. Customers are required to pay the entire discounted charge for any discounted products or services available through these programs. Some services are available at the option of the employer for an additional cost. Programs are provided through third party vendors who are solely responsible for their products and services. Full terms, conditions and exclusions are contained in the applicable client program description and are subject to change. Program availability may vary by plan type and location and are not available where prohibited by law. These programs are not available under policies issued by New York Life Group Insurance Company of NY. Services are provided exclusively by ComPsych®. ComPsych is solely responsible for its services and is not affiliated with New York Life Insurance Company or any of its affiliates. Health Care Support is not available for Accident insurance, Critical illness insurance, and Hospital indemnity insurance policies for individuals who reside in Washington.
2NYL GBS Secure Travel is provided under a contract with Generali Global Assistance (GGA). Neither GGA nor New York Life Group Benefit Solutions guarantees the quality of any medical services provider or medical facility. The final selection of a local medical provider or facility is the covered person’s right and responsibility. The medical professionals or attorneys suggested or designated by GGA are solely responsible for their services. They are not employees or agents of GGA or New York Life Group Benefit Solutions. Emergency evacuation and repatriation benefits are insured by Life Insurance Company of North America and New York Life Group Insurance Company of NY, subsidiaries of New York Life Insurance Company. Policy Forms: GA-00-1000 et al.; BA-01-1000 et al. Medical evacuation and repatriation services must be arranged by GGA and customers must call GGA to access the benefits and services of the program. All other services are provided by GGA and are subject to the terms of the service agreement with GGA. Presented here are highlights of the NYL GBS Secure Travel program. See the plan documents for details.
3The Survivor Assurance Program for beneficiaries is available to beneficiaries receiving coverage checks over $5,000 from New York Life Group Benefit Solutions Life and Accidental Death and Dismemberment programs. Survivor Assurance accounts are not deposit account programs and are not insured by the Federal Deposit Insurance Corporation or any other federal agency. Account balances are the liability of the insurance company and the insurance company reserves the right to reduce account balances for any payment made in error. Counseling, legal or financial assistance and discount programs are not available for policies issued by New York Life Group Insurance Company of NY.
New York Life Group Benefit Solutions products and services are provided by Life Insurance Company of North America and New York Life Group Insurance Company of NY, subsidiaries of New York Life Insurance Company.
Life Insurance Company of North America is not licensed in New York and does not conduct insurance business in New York.